Our Team
Our customer service team is currently equipped with more than 100 professional employees, including pre-sale services, in-sale services, after-sales service, customer training, and other professional teams, from the technical process, consulting, visits and sample inspection, customer site inspection planning, and installation debugging, customer personnel training, equipment maintenance, and repair, etc., provide 7*24 hours a full range of rapid response services.
24/7 Service
1. The warranty period of the fiber laser machine is 2year (excluding: optical lenses, cutting nozzles, etc., equipment damage by wrong operations, natural disasters, force majeure factors, private changes, etc. are not covered by the warranty), free installation, free software upgrade;
2. Quick response within 2 hours. After receiving the user’s report for repairing, the after-sales engineer reply with solutions clearly or arrives at the equipment site within 24 hours;
3. Network remote service and 400 telephone service, professionally trained engineers provide technical support and services to users around the world through the network; mainly use social software such as QQ, WeChat, Teamviewer to remotely and quickly find faults online and deal with them in a short time. Ensure users use equipment better;
4. During the warranty period, the company will also occasionally assign engineering and technical personnel to work on user equipment for technical inspections, routine maintenance, and inspection of equipment, also solving users’ doubts.
